Your ability to build and maintain positive relationships is crucial for the role. You will work with a variety of customers to provide remote support in the initial phases of troubleshooting.

Experience in customer service preferably from a demanding industry
Customer-focused experience focused on satisfaction
Excellent communication skillset, verbal and written
High attention to detail and ability to provide consistent quality
Self-motivated individual who delivers on commitments
Experience with technical support and troubleshooting methodology
Ticketing system knowledge and support workflows (preferably Zendesk)
Strong computer skills and knowledge of Windows operating systems up to Windows 11 (device management), as well as good skills in Microsoft Office
Troubleshooting, project management, initiative and professionalism are of utmost importance
Team player attitude, seeing the value in sharing knowledge and aiming to succeed as a team
Knowledge of sports including golf and baseball is an advantage
Knowledge of radar and video technology is an advantage

We offer:

The chance to work with a dynamic and global team
The opportunity to make a major impact on a company on the leading edge of technology, data, and sports
TrackMan Inc is a drug-free environment

Join the home of a powerful sports brand and a one-of-a-kind technology
Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.
We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarter located in Denmark (Hørsholm) and offices in New York, Phoenix, Poland, Tokyo and Seoul. We employ over 700 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested and manufactured.

Where innovation happens
At Trackman, we know that great people make great products. We believe that teams thrive and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of the exceptional solution. This mix is what makes Trackman an inspiring company – for our customers and our colleagues.

Share our Passion!

Apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow
Applications are continuously assessed, so please send your application as soon as possible.

German / Deutsch